Reference

mpo700 Legal For Your Account

mpo700 Legal sets out how we handle account access, personal data, wallet records and policy requests before you open an account.

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mpo700 mpo700 Legal For Your Account
POLICY CONTACT ROUTES

Get Legal Help Before Account Changes

A clear contact route matters when you need to question a policy, correct account details or understand a wallet record.

Legal page request Send the exact clause or account step you want clarified through our support route. We can point you to the current Legal wording and explain which account detail, phone verification step or access condition relates to your question.
Account detail correction If your name, phone detail or account record needs attention, contact us before changing payment information. Include the account identifier and the reason for the request so we can check the record without asking you to repeat the same explanation.
Wallet status check For a policy question connected with DANA, OVO, GoPay, QRIS, BCA, BRI, Mandiri or BNI, send the payment reference and date. We use those details to locate the status record and direct your question to the correct account path.
DATA HANDLING DETAILS

How Our Legal Process Works

Legal is practical when you can see what happens to your account information after each request.

Data use

We use account details, phone verification results and relevant payment references to operate the account path and respond to Legal requests. A request about QRIS or a bank transfer may need its reference, while a wording question may need only the relevant account step.

Cookies

Cookies and similar browser records can help keep your session connected to the correct account path. You can check browser settings on your phone or desktop if you want to manage them, although changing those settings may affect how policy pages or account prompts appear.

Account security

Keep your login details private and complete phone verification through your own device. If access looks unfamiliar, contact us with the account identifier rather than sending a password. We can then focus the security check on the account record and recent access path.

Record retention

We retain account and transaction records for the period needed to operate the account, answer disputes and meet applicable legal duties. A retention question should include the record type, such as wallet activity, account access or a support request, so we can assess it correctly.

Change request

You can ask us to correct an inaccurate account detail or clarify how a record is used. Include the specific field, the reason for the request and a safe contact route. We may need phone verification before discussing changes linked to your account.

Policy contact

For Legal questions, use the support route shown with the account and cashier links. State whether your request concerns access, data, cookies, security, retention or payment records. This gives our team a usable starting point and avoids sending sensitive details through an unsuitable channel.

What Indonesian Customers Ask About Legal

These Legal answers cover the account questions that usually come before access: eligibility, data use, cookies, corrections, wallet records and contact steps. We keep each answer tied to the account process rather than describing unrelated lobby features. If your situation involves a specific payment reference or a change in local requirements, contact us with the relevant details and check the current Legal wording before acting.

Legal is the page where we set out account access conditions, data handling, cookies, security steps, retention and contact routes. It also explains how payment references from DANA, OVO, GoPay, QRIS or bank transfer may relate to an account record.

You can open the Legal page from a mobile phone or desktop browser. Account access depends on local law, so check your eligibility before opening an account. The same policy wording applies across your device path, including the phone verification step.

We may use your account identifier, phone verification result, request details and a relevant payment reference to locate the correct record. For a simple wording question, we may not need wallet details. Do not send your password through a support request.

Contact us through the support route beside the account and cashier links. Name the field you want corrected, explain why and provide a safe contact route. Where local law permits, we may ask for phone verification before discussing or applying an account change.

We use a DANA or QRIS reference, date and account context to locate a payment status when needed. The same approach can apply to OVO, GoPay, bank transfer or virtual account records. Send only the details needed for that specific check.

Cookies can help keep your browser session connected to the correct account path and may support page settings. You can manage them in your mobile or desktop browser. Removing them may cause prompts to reappear or affect how account pages load.

Use our support route and state whether your question concerns access, data, cookies, account security, retention or a payment record. Include the relevant reference when applicable. We can then direct the request to the policy contact path without unnecessary account details.

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